Last Updated: December 15, 2024
Welcome to Botellco Device and Gadget Sales, operated by TechZone Bahrain. These Terms of Service govern your access to and use of our website, products, and related offerings. By accessing or using our platform, you acknowledge that you have read, understood, and agree to be bound by these terms.
Our platform provides a comprehensive marketplace for smartphones, tablets, routers, accessories, and smart devices. We are committed to delivering quality products and exceptional customer experiences while maintaining transparent business practices.
Important Notice:These terms constitute a legally binding agreement between you and TechZone Bahrain. If you do not agree with any part of these terms, please discontinue use of our platform immediately.
This agreement applies to all users of our platform, including but not limited to:
We reserve the right to modify, update, or replace these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of the platform following any modifications constitutes acceptance of the revised terms. We recommend reviewing these terms periodically to stay informed of any updates.
Significant changes to these terms will be communicated through prominent notices on our website or via email to registered users. The "Last Updated" date at the top of this document indicates when the most recent revisions were made.
To use our platform and make purchases, you must be at least 18 years of age or the age of legal majority in your jurisdiction, whichever is greater. By using our platform, you represent and warrant that you meet these age requirements and have the legal capacity to enter into binding contracts.
If you are accessing our platform on behalf of a minor, you assume full responsibility for their actions and agree to supervise their use of our offerings. Parents and guardians are responsible for ensuring that minors under their care comply with these terms.
While browsing our platform does not require registration, creating an account provides enhanced features including order tracking, saved preferences, and expedited checkout processes. When creating an account, you agree to:
Security Notice:You are solely responsible for maintaining the security of your account credentials. TechZone Bahrain will never ask for your password via email or phone. Any such requests should be reported immediately to our security team.
We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activities, or pose security risks to our platform or other users. You may also request account deletion at any time by contacting our customer support team.
Upon account termination, you will lose access to saved information, order history, and any accumulated benefits. Outstanding orders will be processed according to their existing terms, and applicable refund policies will remain in effect.
We strive to provide accurate and comprehensive product descriptions, specifications, and imagery. However, we do not warrant that product descriptions, images, or other content on our platform are completely accurate, current, or error-free. Product specifications are subject to change by manufacturers without prior notice.
All product images are for illustrative purposes and may not reflect the exact appearance of the actual product. Variations in color, size, or design may occur due to manufacturing processes, display settings, or photographic techniques. We recommend reviewing detailed specifications before making purchase decisions.
All prices displayed on our platform are in Bahraini Dinars (BHD) unless otherwise specified. Prices are subject to change without notice, but changes will not affect orders already placed. The price charged will be the price displayed at the time of order confirmation.
Our pricing includes applicable taxes and duties as required by Bahraini law. Additional charges such as delivery fees, installation costs, or extended warranty options will be clearly indicated during the checkout process before final payment confirmation.
Product availability is subject to stock levels and may change without notice. While we make every effort to maintain accurate inventory information, there may be occasions when products become unavailable after an order is placed. In such cases, we will notify you promptly and offer alternatives or a full refund.
Pre-order items and products marked as "coming soon" are subject to manufacturer release schedules and may experience delays. We will provide estimated availability dates and update you on any changes to expected delivery timelines.
All products sold through our platform come with manufacturer warranties as specified in the product documentation. Warranty terms, duration, and coverage vary by product and manufacturer. We facilitate warranty claims but are not responsible for manufacturer warranty policies or their enforcement.
Extended warranty options may be available for purchase at checkout. These extended warranties are provided by third-party warranty providers and are subject to their specific terms and conditions, which will be provided at the time of purchase.
When you place an order through our platform, you are making an offer to purchase the selected products. All orders are subject to acceptance by TechZone Bahrain. We reserve the right to refuse or cancel any order for reasons including but not limited to:
Upon successful order placement, you will receive an order confirmation email containing your order details, estimated delivery timeframe, and tracking information when available. This confirmation does not constitute acceptance of your order but serves as acknowledgment of receipt.
Order acceptance occurs when we dispatch the products or provide confirmation of availability for pickup. Until acceptance, we reserve the right to decline or cancel orders. If your order is cancelled after payment has been processed, a full refund will be issued to your original payment method.
Order modifications or cancellations must be requested as soon as possible after order placement. Once an order enters the processing or shipping stage, modifications may not be possible. To request changes or cancellations, contact our customer support team immediately.
Cancellation requests will be honored if the order has not yet been processed or shipped. If cancellation is not possible, you may return the products according to our return policy once received. Refunds for cancelled orders will be processed within 5-7 business days to the original payment method.
For bulk purchases or corporate procurement needs, special terms and pricing may apply. Organizations interested in volume purchases should contact our corporate sales team for customized quotations, payment terms, and delivery arrangements.
Corporate accounts may be eligible for credit terms, dedicated account management, and priority support. Application for corporate account status requires submission of business documentation and credit verification.
We currently offer delivery throughout Bahrain. Delivery times and costs vary based on your location, product availability, and selected shipping method. Standard delivery typically occurs within 2-5 business days for in-stock items within Manama and surrounding areas.
Remote areas or locations outside standard delivery zones may experience extended delivery times or additional charges. Specific delivery timeframes will be provided during checkout based on your delivery address.
Shipping costs are calculated based on order value, weight, dimensions, and delivery location. These costs will be clearly displayed during checkout before payment confirmation. We periodically offer promotional periods with reduced or complimentary shipping for qualifying orders.
| Order Value | Delivery Fee | Estimated Delivery |
|---|---|---|
| Under 20 BHD | 2 BHD | 3-5 business days |
| 20-50 BHD | 1 BHD | 2-4 business days |
| Over 50 BHD | Complimentary | 2-3 business days |
Our delivery partners will attempt delivery during standard business hours. A signature may be required upon delivery for security purposes. If you are unavailable during delivery, our courier will leave a notification with instructions for rescheduling or collection.
You are responsible for providing accurate and complete delivery information. Delays or failed deliveries resulting from incorrect addresses, unavailability, or refusal to accept delivery may result in additional charges or order cancellation.
Once your order ships, you will receive tracking information via email and SMS. You can monitor your delivery status through our website or by contacting customer support. We recommend tracking your shipment regularly to ensure timely receipt.
If you experience delivery problems, including damaged packages, missing items, or delayed shipments, contact our customer support team immediately. We will investigate the issue and work toward a satisfactory resolution, which may include replacement, refund, or compensation as appropriate.
Claims for damaged or missing items must be reported within 48 hours of delivery. Photographic evidence of damage may be required to process claims efficiently.
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return eligible products within 14 days of delivery for a refund or exchange. Products must be in original condition, unused, and in original packaging with all accessories and documentation.
The following conditions apply to product returns:
Certain products cannot be returned due to hygiene, safety, or technical reasons:
To initiate a return, contact our customer support team with your order number and reason for return. We will provide return authorization and instructions. Returns without prior authorization may not be accepted.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to your original payment method. Please note that it may take additional time for your financial institution to post the refund to your account.
Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. We recommend using trackable shipping methods for returns to ensure safe delivery.
If you wish to exchange a product for a different model, color, or specification, please contact our customer support team. Exchanges are subject to product availability and may require price adjustments if the replacement item has a different value.
All content on our platform, including but not limited to text, graphics, logos, images, product descriptions, software, and design elements, is the property of TechZone Bahrain or our content suppliers and is protected by international copyright, trademark, and intellectual property laws.
The Botellco brand name, logo, and related marks are trademarks of TechZone Bahrain. Unauthorized use of these marks is strictly prohibited and may result in legal action.
We grant you a limited, non-exclusive, non-transferable license to access and use our platform for personal, non-commercial purposes. This license does not include any right to:
If you submit reviews, comments, or other content to our platform, you grant us a worldwide, royalty-free, perpetual license to use, reproduce, modify, and display such content for business purposes. You represent that you own or have rights to any content you submit and that it does not violate third-party rights or applicable laws.
We respect intellectual property rights and expect our users to do the same. If you believe that content on our platform infringes your copyright, please contact us with detailed information including identification of the copyrighted work, location of the infringing material, and your contact information.
We collect and process personal information in accordance with our Privacy Policy and applicable data protection laws. By using our platform, you consent to the collection, use, and processing of your information as described in our Privacy Policy.
Information we collect may include your name, contact details, delivery address, payment information, browsing behavior, and communication preferences. This information is used to process orders, improve our offerings, and communicate with you about products and promotions.
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We do not sell or rent your personal information to third parties. We may share information with trusted service providers who assist in operating our platform, processing payments, or delivering products, provided they agree to maintain confidentiality and comply with applicable data protection laws.
You have the right to access, correct, or delete your personal information. You may also object to certain processing activities or request data portability. To exercise these rights, contact our privacy team using the information provided in the contact section below.
Our platform and products are provided "as is" without warranties of any kind, either express or implied. We do not warrant that our platform will be uninterrupted, error-free, or secure, or that defects will be corrected.
While we strive to provide accurate information, we do not warrant the accuracy, completeness, or reliability of content on our platform. Product performance and compatibility are subject to manufacturer specifications and user environments.
To the maximum extent permitted by law, TechZone Bahrain shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our platform or products, including but not limited to loss of profits, data, or business opportunities.
Our total liability for any claims arising from these terms or your use of our platform shall not exceed the amount you paid for the specific product or offering giving rise to the claim.
You agree to indemnify and hold harmless TechZone Bahrain, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your violation of these terms, your use of our platform, or your violation of any third-party rights.
These Terms of Service shall be governed by and construed in accordance with the laws of the Kingdom of Bahrain, without regard to conflict of law principles. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Bahrain.
Before initiating formal legal proceedings, we encourage you to contact our customer support team to resolve disputes informally. Many concerns can be addressed quickly and satisfactorily through direct communication.
If informal resolution is unsuccessful, disputes may be submitted to binding arbitration in accordance with Bahraini arbitration laws. Arbitration proceedings shall be conducted in English or Arabic, as mutually agreed, and shall take place in Manama, Bahrain.
You agree that any dispute resolution proceedings will be conducted on an individual basis and not as part of a class, consolidated, or representative action. You waive any right to participate in class action lawsuits or class-wide arbitration.
These Terms of Service, together with our Privacy Policy and any additional terms applicable to specific offerings, constitute the entire agreement between you and TechZone Bahrain regarding your use of our platform and supersede all prior agreements and understandings.
If any provision of these terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. Invalid provisions shall be modified to the minimum extent necessary to make them valid and enforceable.
Our failure to enforce any right or provision of these terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of TechZone Bahrain.
You may not assign or transfer your rights or obligations under these terms without our prior written consent. We may assign our rights and obligations to any party at any time without restriction.
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or government actions.
Provisions of these terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.
If you have questions, concerns, or feedback regarding these Terms of Service or any aspect of our platform, please contact us using the information below. Our customer support team is available to assist you and address your inquiries.
We're here to help with any questions or concerns about our terms and policies.
For specific inquiries, please use the following contact methods:
We strive to respond to all inquiries within 24-48 hours during business days. For urgent matters, please call our customer support line during business hours (Sunday to Thursday, 9:00 AM to 6:00 PM Bahrain time).